You can return any unwanted item(s) within 30 days and we will happily arrange an exchange or refund for you.*

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After 30 days and up to six months, we will accept a return for a credit.

It is your responsibility to cover the cost of and arrange shipping the item(s) back to us.

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Returned items are to be unused, complete and with all original packaging.

Please include a copy of your order confirmation/invioice with the returned items.

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Once your return is received we will then issue a refund / store credit voucher. 

Store credit will expire after 12 months from the date of issue.

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For incorrectly delivered items or damaged upon receipt/in transit we will arrange to collect and exchange. 

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For warranty claims in the UK, we will collect and repair, or replace your item.

For products sold outside the UK, the warranty is a back-to-base warranty.

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*Coffee and filter papers are not included in this unless the product is damaged on arrival or the product is incorrect due to a fault by Soar Coffee

Returns Address

Soar Coffee - Returns
42 Gallowtree Gate

Leicester LE1 1DA